Privacy Policy

01Introduction

Nextscale Technologies ("Nextscale", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the rights you have over it. It applies to https://nextscale.co.in and all related services.

By using our website or services, you consent to the practices described here.

02Information we collect

We only collect what we need to serve you:

• Contact details you provide — name, email, phone/WhatsApp number, and business details — when you fill a form, message us, or sign up.
• Service data — information you share so we can build or run your website, AI agent, or growth campaign.
• Usage data — pages visited, device and browser type, and approximate location, collected via cookies and analytics.
• Communications — the content of messages you send us on WhatsApp, email, or our forms.

03How we use your information

• To respond to enquiries and provide the services you request.
• To set up, operate, and improve AI agents, websites, and campaigns on your behalf.
• To send service updates, invoices, and (with consent) occasional product news.
• To analyse and improve our website and offerings.
• To comply with legal and tax obligations.

04Legal basis (DPDP Act, 2023)

We process personal data on the basis of your consent and, where applicable, to perform a contract with you or to comply with the law, consistent with India's Digital Personal Data Protection Act, 2023. You may withdraw consent at any time (see 'Your rights').

05Sharing & third parties

We do not sell your personal data. We share it only with trusted processors that help us operate, such as:

• Hosting and infrastructure providers.
• AI and communication providers (e.g. speech, language, and messaging APIs) strictly to deliver the service.
• Payment processors for billing (we do not store full card details).
• Authorities where required by law.

These partners are bound to use your data only for the purposes we specify.

06Data retention

We keep personal data only as long as needed for the purposes above or as required by law. When you cancel a service we export and hand over your data, then delete our working copies within a reasonable period unless retention is legally required.

07Data security

We use reasonable technical and organisational measures — encryption in transit, access controls, and trusted infrastructure — to protect your data. No method of transmission over the internet is 100% secure, but we work to safeguard it.

08Your rights

Subject to applicable law, you may:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Withdraw consent or object to certain processing.
• Request a copy of your data in a portable form.

To exercise any right, email us at biz.abhisek@gmail.com. We respond within a reasonable timeframe.

09Children's privacy

Our services are intended for businesses and adults. We do not knowingly collect personal data from children under 18 without verifiable parental or guardian consent.

10Changes to this policy

We may update this policy from time to time. The 'Last updated' date below reflects the latest revision. Material changes will be highlighted on this page.

11Contact

Questions about this policy? Email biz.abhisek@gmail.com or reach us on WhatsApp.